Warranty procedures

When you purchase your new Household Appliance, your new refrigerator, washing machine, dishwasher, stove or dryer, it is really important that you

  • Read your warranty papers & understand if you are covered for 12 months 24 months or longer

  • Keep your purchase receipt as well as your Company Warranty paperwork

  • It is helpful to write the Model no. Serial no. and on some appliances the Art no. or Product no. on your paperwork.

  • Put them in a safe place where you can find them.

-if your new appliance breaks down

  • Phone the Manufacturer of the product

  • They will want the M/N & S/N of your product

  • They may ask for your Receipt no.

  • You will need to explain what your appliance is doing or not doing.

  • The Company will log all your details then put through an Email to an Authorised Warranty Repair Service Agent

  • The Repair Agent will then make contact with you

  • If you live out of the 15km radius you will be asked to take the Appliance to the Repairers workshop (washing machine, refrigerator, dryer, dishwasher)

  • If your Appliance is a wired in product - i.e: Stove or Air conditioner - the Repair Agent will ask for a Travel Allowance as Manufacturers quite often don't cover this cost. You may ask them for this to be covered when you make your initial call.

  • Some Companies will cover this, but others wont, in this case it is up to the owner of the Appliance to pay this fee.

-extended warranties

  • This is where you pay extra for extra warranty when you purchase an Appliance, these Warranties generally give you a full 60 months warranty.

  • If you have purchased an Extended Warranty, make sure you keep all of your paperwork in a safe place.

  • If your product breaks down, ascertain whether it is out of the Original Manufacturers Warranty (most times 24 months) then phone the Extended Warranty Company with your Contract number, Purchase date and details of your appliance - M/N & S/N.

  • Tell them the fault with machine, they will then forward a work order through to the Service Agent who is to provide the Service.

  • If you dont hear from anyone within 2 days, phone again, as sometime (not often) details go astray.

  • When we receive the workorder from the Extended Warranty Company we will contact you the customer and organise a time for us to visit and check your Appliance, or if you are out of town we may ask you to send your product in on a taxi truck or bring it in to our workshop yourself.

  • We assess your product and then forward a quote to the Extended Warranty provider and wait for their instruction.