FREQUENTLY ASKED QUESTIONS
HOW LONG BEFORE I CAN HAVE A TECHNICIAN ATTEND?
Generally 1-3 working days but, there are occasions when it may not be possible to attend for several weeks, depending on your location and the item in question.
WHAT ARE YOUR CHARGES?
For Appliance Repairs our service call is $115.00, then labour is charged at $110.00 per hour, or part thereof. The minimum due and payable to the Technician on the day if you have one appliance will be $115.00 .
Payment is due on the day, to the Technician whilst he is onsite via MasterCard, VISA, EFTPOS , cash or cheque. We do not provide credit under any circumstances. Late fees and other penalty charges may be charged if payment is not received as per these terms.
For workshop Appliance Repairs we charge an $88.00 assessment fee which is payable when you drop the appliance into our workshop.
WHY DO YOU CHARGE A SERVICE CALL?
Technicians are qualified professionals, and we invest a considerable amount of capital in training, labour, insurance, workcover, vehicles, equipment, stock, and workshop with Admin Staff to provide timely organised service and repairs. Service calls cover part of these costs to get the Technician to your door.
DO I STILL HAVE TO PAY A SERVICE CALL AND LABOUR IF MY APPLIANCE REPAIR IS NOT ECONOMICAL OR I DECIDE TO REJECT A QUOTE FOR REPAIR/REPLACEMENT?
Yes. It is a fact that sometimes an Appliance Repair will be uneconomical. Technicians can generally diagnose whether or not a machine is uneconomical to repair in the first 30 minutes but whether or not you proceed, the Technician has spent time and resources to get to your house and diagnose your Appliance Repair.
However, do not waste the opportunity to take advantage of the Technician’s knowledge of new appliances.
WILL THE TECHNICIAN HAVE THE PART WITH HIM?
All vehicles are stocked with a variety of common spare parts. However, due to the considerable variation of brands, models and products in today’s modern marketplace most parts will need to be ordered in to repair your machine. If we have to return to fit parts we do not charge a second service call, you only pay for the parts and the labour to fit the parts at $27.50 per 15 minutes. All jobs that require parts to be ordered are quoted before repaired.
PCB (printed circuit boards) and other specific electrical parts are not usually carried on board because the warranty for such parts commences when we purchase the item. This is standard practice in the Appliance Repairs industry.
Please note: Sometimes customers will try to diagnose their own machine and ask for us to bring out expensive rare parts. We can order parts in for such a diagnosis but all parts and labour must be paid for upfront and are non-refundable. If a Mott Appliance Repairs Technician has not diagnosed the fault we provide no warranty and any payments paid for parts as well as labour and service calls (if incurred) will be non-refundable.
HOW MUCH WARRANTY DO YOU PROVIDE ON SPARE PARTS?
We provide manufacturer’s warranty on spare parts that are diagnosed and fitted by a Mott Appliance Repairs Electrical Technician.
IS MY APPLIANCE WORTH REPAIRING?
Generally, appliances are worth repairing if the repair cost is less than half the price to replace the item. Some appliances are robust and extremely well built (i.e. Speed Queen, Kleenmaid & Miele Appliances). These appliances may be expensive to repair but generally last for many years after a full rebuild.
If you are unsure, we recommend that you take a look at the general condition of the machine. Appliances are complex electrical devices and, without a full diagnosis, we cannot provide any accurate advice over the phone about the specific requirements of your Appliance Repairs.
CAN YOU INSTALL A NEW APPLIANCE IF I PURCHASE ONE?
We can provide installation of dishwashers, electric wall ovens, and electric cooktops as long as the new appliance that you purchased suits the cutout/cabinet/space where the previous appliance was positioned. Sometimes we are able to undertake minor modifications to benchtops or cabinets. Installation will be a Service Call of $115.00. Labour will be charged at $110.00 per hour, or part thereof.
WHAT TIME WILL THEY BE HERE?
Most appointments come with a 4 hour window. This takes into account unknown variables such as the amount of time spent on previous jobs that day. If you find that it is still difficult to book in a job consider that:
A) Technicians can call you when they are on their way so that you can meet the Technician onsite so that you do not have to ‘wait around all day’. Please understand, however, that if you do not answer your phone the Technician may assume that you are not onsite and will therefore continue to his next job.
B) Request a ‘First-up Job’. First-up appointments are always the first to go so you may have to wait a few days for availability.
CAN I CLAIM IT ON INSURANCE?
Please contact your insurance company regarding the possibility of claiming your Appliance Repair under your policy.
We only deal directly with you – the person who requested the Appliance Repair – and not your insurance company. Any service call charges, labour, spare parts, and other costs associated with your Appliance Repair will be charged to you. It is your responsibility to then deal with your insurance company to have your costs reimbursed.
We can provide a service report on a tax invoice which you can provide to your insurer. We will only include accurate information pertaining to and an assessment of your specific repair and will not include any ‘requests’ on your behalf in order to increase the possibility of a claim being successful or to ‘pad’ a claim to manipulate a claims outcome. Such requests may be considered insurance fraud in a court of law and the law provides severe penalties for this. For information on what constitutes insurance fraud please visit the Insurance Fraud Bureau Australia's website.
WHICH BRANDS DO YOU SERVICE?
We service most brands of domestic appliances sold in the Australian market.
CONTACT OUR FRIENDLY AND PROFESSIONAL STAFF TODAY